Chats · messengersEarly access
Telegram today, WhatsApp and MAX next
Customer groups and reps' direct chats in one window. Salesei sees who wasn't answered, who is about to leave and where a buying signal went without an offer.
Connection without handing over passwords
What you see in the workspace
Customers at risk
Who talks about stopping or pausing, who complains repeatedly — with reasons and the latest messages.
The “customer not answered” signal
A customer question left unanswered beyond the threshold in working hours — a notification to whoever can reply now; at double the threshold, escalation.
A buying signal without an offer
The customer asked about price, plan or timing, and the reply has no offer and no next step.
Scored episodes
Every customer request is a separate episode with a SalesScore on six stages and quotes.
A different answer for each role
What the sales lead gets
Hundreds of groups and thousands of direct chats — without reading by hand.
You see which rep loses customers in chat and at which stage.
A signal log: the share handled on time and the share of false ones — weekly.
What the rep gets
A Telegram notification with the latest messages and one “handled” button.
Direct chats connect via a link — nobody needs a password.
Their own chat score next to their call score.
61/100
SalesScore
SalesScore in a chat
The same six stages as in a call, adjusted for chat: contact is first-reply speed, closing is an invoice or a fixed step.
How SalesScore is calculated →Honest about the status
Works today
Telegram: groups and direct chats, exclusions, “who is who”.
Complaints, churn risk, “customer not answered”, a signal log.
In development
Scoring episodes on six stages — a pilot with the first customers.
WhatsApp and MAX — in development; early access on request.
Questions about messengers
Do we need a shared company account?
For groups — yes: the bot is added through an account present in every group. For direct chats — no: each rep links their own work account via a link.
What if both customers and staff write in a group?
The company side is the accounts linked to CRM staff; everyone else is a customer. The episode belongs to the employee who led it.
Can we skip some chats?
Yes: a group, a chat, a word or a mention in exclusions. Excluded content is not stored or scored.
When will WhatsApp be ready?
It's in development. Leave a request and we'll invite you to early access first.
How many customers are waiting for a reply in chat right now?
Connect Telegram — the first signals arrive the same day.
Contact us
We'll show how to connect Telegram and put you on the WhatsApp early-access list. We reply within a day.