ChatsEarly access
Every channel in one window, on the same scale as calls
Sales moved into chats long ago, and the manager reads them alone. Salesei cuts a chat into episodes, scores each on six sales stages and tells you when a customer was left unanswered or is about to leave.
From a chat to a scored episode
What you see
Customers at risk
Who talks about stopping or complains repeatedly — with the reasons and the revenue behind those customers.
A scored episode
The customer's request end to end: stage scores, quotes as evidence, what to improve.
Signals and a reaction log
Every signal has a status — “handled / not relevant / false” — and a reaction time. Once a week you see the share handled on time.
Two scores side by side
A SalesScore for the sale and a service-quality score — separately. A rep can sell well and serve poorly; you see both.
Who is who
Staff accounts are linked to CRM users. Everyone else in the chat is a customer.
One workspace with calls
The rep card shows calls and chats side by side: SalesScore by channel, weak spots, drills.
A different answer for each role
What the sales lead gets
No reading 7,500 dialogues: you see who wasn't answered, who is leaving and where a sale was missed.
A chat score comparable to a call score — one ranking for the team.
The signal log shows who handled what, how fast, and how many were false.
Weak spots from chats go into the same trainer as those from calls.
What the rep gets
The signal arrives while the customer is still waiting, not at a review a week later.
One action per signal: “handled”, “not relevant”, “false”.
Their own episode scores and a clear reason for each.
Excluded chats are neither read nor stored.
61/100
SalesScore
SalesScore in chats — the same six stages
Here contact means first-reply speed and addressing by name; closing means an invoice, a payment link, a fixed step. A stage that didn't occur in the episode is left out of the averages.
How SalesScore is calculated →Honest about the status
Works today
Telegram — groups and direct chats — through a partner quality-control service.
Complaints by area, customer churn risk, the “customer not answered” signal, a signal log.
The Chats section in the workspace: customers at risk, reps, signals.
In pilot and in development
Scoring episodes on six sales stages (SalesScore in chats) — a pilot with the first customers.
WhatsApp and MAX — in development.
Email and built-in CRM chat (Bitrix24 open channels, amoCRM chats) — in development, early access on request.
Questions about chats
How is Telegram connected?
A bot is added through the company account that is present in every group — new groups are picked up automatically. Direct chats are linked by each rep via a link in two clicks, with no session handover.
What is an episode?
One customer request inside an endless chat: it starts with a customer message after a day of silence or with a new request, and ends with payment, refusal or an agreed next step plus three working days of silence.
Which signals go out, and to whom?
“Customer not answered” longer than the threshold in working hours, “buying signal without an offer”, “churn risk”, “serious complaint”. The recipient is set per signal: the manager, a private channel, a CRM pipeline or the rep.
What about privacy?
Excluded groups, chats and words are never stored or scored. Chats are encrypted at rest, accessible only from the company workspace, deleted on request. Models are not trained on customer data.
How much does it cost?
Per connected dialogue or group per month; the price depends on the volume in the contract. We'll send a quote on request.
How much money left with the customers nobody answered?
Connect Telegram — the first signals arrive the same day.
Contact us
We'll show how to connect chats and invite you to the chat-scoring pilot. We reply within a day.