Chats · emailIn development
The same method — for email: episode, reply speed, offer, next step
A customer email unanswered for three days is as much of a loss as an unanswered chat. We are bringing the SalesScore scale to email: a thread becomes an episode, and the rep's reply is scored on the same stages.
How it is designed
What will be visible
Unanswered emails
Every thread where the customer had the last word, and how many hours it has been waiting.
A scored episode
The whole thread: stage scores and quotes from the emails as evidence.
One score with chats and calls
Email goes into the same rep SalesScore — channel comparison in one card.
Promises
A stated deadline or action — was it kept in the correspondence?
Who needs this
For the sales lead
Teams where proposals and contracts travel by email rather than chat.
You see who keeps a customer waiting and on which email the deal fell apart.
For the rep
A reminder about an email waiting for a reply — before the customer leaves.
A stage-by-stage breakdown of their correspondence, not “write better”.
61/100
SalesScore
SalesScore for email
The scale is shared with chats and calls. What's special about email is time: first-reply speed and keeping stated deadlines weigh more.
How SalesScore is calculated →Honest about the status
What already exists
The SalesScore method for chats and the Chats section — on Telegram.
Call and chat breakdowns, a trainer for weak spots.
Email — in development
Connecting mailboxes and scoring threads — in development, recruiting a pilot.
We name no dates and show no effect figures: there are none yet.
Questions about email
When will this work?
Email is in development and we are recruiting a pilot. A request is the fastest way into the first wave — and to shape what the module becomes.
Which mail services?
We plan on standard mail-server protocols so as not to depend on a provider. To be confirmed in the pilot.
Will all mail be read?
Only the team's work addresses and only correspondence with customers. Internal addresses and personal mail go into exclusions; excluded content is never stored.
What can I use right now?
Calls, Telegram chats, the prompter and the voice trainer — all in one workspace, on one scale.
How many customer emails are waiting for a reply right now?
Join the pilot — we'll connect your email first.
Pilot request
Leave a contact — we'll tell you where email stands and invite you to the pilot. We reply within a day.