Terms of Use

What this document is

These terms are an agreement between ТОО «QAVERA», a company registered in the Republic of Kazakhstan (BIN to be confirmed, address: to be confirmed; "we", "us"), and the company or sole proprietor that uses the Salesei service at salesei.ai ("you", "the customer"). The service is built for business; by signing up you confirm that you act on behalf of a company and are authorised to represent it.

You accept these terms by registering a workspace, installing the Salesei app in your CRM, paying, or otherwise starting to use the service. If we have signed a written agreement with you, it prevails where the two differ. Personal data processing is described in the Privacy Policy, which forms part of these terms.

What the service is

Salesei is a cloud service (SaaS) for sales teams: it transcribes calls and chats between reps and customers, scores them by sales stage, computes a score, shows reports and rankings, prompts during calls (the prompter), runs voice practice sessions, courses and assessments, and exchanges data with CRM systems, telephony and messengers through integrations and the public API.

We provide access through the workspace at salesei.ai, CRM add-ons, the browser extension and the API. The feature set depends on your plan. We keep developing the service and may change, add or remove features; we give advance notice before discontinuing a material feature.

Trial and free access. We may offer a free plan or a trial period with limits on volume and features. It is provided for evaluation; we may change its conditions or end it with notice in the workspace.

Registration and account

You need an account to use the service: a work email, a name and a password, or sign-in by one-time code. Account details must be accurate and kept up to date.

The workspace owner manages the company's users, their roles and access, and is responsible for their actions in the service. Keep passwords, API keys and integration tokens secret; if you suspect a leak, tell us at info@salesei.ai immediately and rotate the credentials.

One account, one person: do not share your sign-in. We may suspend an account if we see signs of compromise or a breach of these terms, and we will notify you.

Call recordings and your customers' data

By connecting a CRM, telephony or messengers, uploading recordings, or switching on the prompter and the browser extension, you send us conversations between your staff and customers and the data linked to them. We process them on your instructions — as a processor, only for the purposes of the service. You remain the controller of this data.

You warrant that collecting and sharing this data is lawful: you have a legal basis to record conversations and to process the data of your staff and customers, and participants are notified of recording as your local law requires. In the Republic of Kazakhstan and the Russian Federation this means, in particular, informing the other party that the call is recorded and complying with the personal data laws — Law No. 94-V of Kazakhstan and Federal Law No. 152-FZ of Russia respectively.

You undertake not to send us data you have no right to share, and to promptly exclude from processing chats, conversations and people whose processing has ended. We do not train models on your data, do not share it with third parties other than the contractors listed in the Privacy Policy, and delete it at your request.

A data processing agreement (DPA) describing safeguards, sub-processors and retention is available for signature on request.

Acceptable use

The service may be used only for lawful purposes and within the features it was built for. You must not:

• break the law or the rights of others, including the privacy of communications and personal data protection;
• upload malicious code, attempt to access other workspaces, or circumvent plan limits, quotas and security measures;
• reverse-engineer or decompile the service, copy substantial parts of it, build a competing product on it, or resell access without our written consent;
• harvest data from the service automatically outside the public API and its documentation, or create excessive load;
• use review results to discriminate against, harass or otherwise unlawfully act against staff or customers.

If you breach these rules we may restrict or suspend access, and for a material or repeated breach, terminate the agreement.

Intellectual property

The service — software, interfaces, scoring scenarios, prompt models, texts and design — belongs to us or our licensors. You receive a non-exclusive, non-transferable right to use the service for the term and within the scope of your plan. These terms grant no other rights to the service.

Your data — recordings, transcripts, chats, documents and settings you upload or create — belongs to you. You grant us the right to process it to the extent needed to provide the service. You may use review results (scores, reports, prompts) in your work without restriction.

If you send us suggestions for improvement, we may use them without any obligation to you.

Artificial intelligence: what it means for you

Transcripts, scores, prompts, trainer replies and assessment results are generated automatically by speech recognition and language models. They may contain errors, inaccuracies and omissions — especially with poor recording quality, unusual vocabulary or mixed languages.

Everything the service produces is a recommendation, not a decision. HR, commercial and legal decisions — bonuses, dismissal, hiring, deal terms — are made by a person after checking the original recording or chat. We do not guarantee that following prompts will lead to a sale or improve any metric.

The service does not provide legal, financial or medical advice.

Availability and support

We aim for round-the-clock availability but do not guarantee uninterrupted operation: there may be planned maintenance (announced in advance in the workspace or by email), outages at contractors or on the network, and urgent security updates. Features that depend on external systems — CRM, telephony, messengers, cloud models — work within the limits of those systems.

Support is available by email at info@salesei.ai on business days. Support level and response times for specific plans may be set out in your agreement.

Payment and cancellation

Fees depend on the plan and the number of seats (users) or other units stated in the plan. Current plans are published in the workspace or agreed in your contract; we may change prices with at least 30 days' notice, and new prices apply from the next billing period.

Payment is made in advance for the billing period, by invoice or by bank card through the payment service. Your payment obligation is met when funds are received. If payment is overdue we may restrict features until it is made and then suspend access, keeping your data for the period stated in "Term and termination".

You may cancel a paid plan at any time — the paid period runs to its end. Refunds for unused time are considered on request at info@salesei.ai unless your agreement or the law provides otherwise. Taxes and fees imposed by the law of your country are your responsibility unless the invoice states otherwise.

Limitation of liability

The service is provided "as is" and "as available" to the extent applicable law allows. We are not liable for indirect losses, lost profits, data loss caused by you, decisions you make based on the service's output, or the operation of external systems and contractors we do not control.

Our total liability to you on any basis is limited to the amount you paid us in the 12 months preceding the event. These limitations do not apply where the law does not allow them to be excluded, including in cases of wilful misconduct.

You agree to compensate us for losses caused by your breach of the law or of these terms — in particular, if data was sent to the service without a lawful basis.

Term and termination

These terms apply for as long as you have an account. You may stop using the service at any time by deleting the account in settings or writing to info@salesei.ai. We may terminate the agreement for a material breach of these terms, for non-payment lasting more than 30 days, or if we discontinue the service — in the last case with at least 60 days' notice.

After termination access is closed; within 30 days you may request an export of your data; the workspace data is then deleted within the periods stated in the Privacy Policy. Provisions on intellectual property, liability and governing law survive termination.

Governing law and disputes

These terms are governed by the law of the Republic of Kazakhstan. We try to settle disputes by negotiation: send a claim to info@salesei.ai and we will reply within 30 days. If no agreement is reached, the dispute is referred to the court at our registered seat, unless the law provides for a different venue.

Nothing in these terms deprives you of the protection of mandatory consumer or data-protection rules of the country where you are, to the extent they apply to you.

Changes to these terms

We may change these terms. The current version is published at salesei.ai, with the date at the top of the document. We notify workspace owners of material changes at least 10 days in advance by email or in the workspace. Continued use after the changes take effect means you accept them; if you do not agree, stop using the service and let us know.

Contacts

ТОО «QAVERA», BIN to be confirmed, address: to be confirmed. Email for questions, claims and support: info@salesei.ai. Website: salesei.ai.